1. The service
Practix is web-based clinic management software for dental clinics, provided as a subscription. The features included in each plan are listed on the pricing page at the time you sign up.
2. Trial, subscription and payment
- A 30-day free trial is offered with the Core allowance. Nothing is charged during the trial; AI usage stops at the allowance until a plan is chosen.
- Subscriptions are monthly, per clinic (Enterprise: per branch), invoiced at the start of each month and paid by bank transfer or DuitNow within 14 days of the invoice date.
- AI notes above the plan allowance are added to the following invoice at the rates on the pricing page.
- Early-bird clinics (the first 10 to subscribe) keep their monthly plan price unchanged for 12 months from the subscription start. Otherwise, price changes are announced at least 30 days before they take effect.
- An overdue invoice does not switch the service off at the chair. We will contact you; continued non-payment after 60 days may lead to suspension after written notice.
3. Your data
- The clinic owns its data. We process it only to provide the service, as described in the privacy notice.
- You can export your data at any time from within the application, and on leaving. We delete our copy after the agreed handover period.
- You are responsible for the lawfulness of the data you enter, for patient consent, and for your obligations as the data user under the Personal Data Protection Act 2010.
4. Clinical and financial responsibility
- AI features produce drafts. A note, chart, prescription or plan is part of the record only when a dentist has reviewed and signed it. The treating clinician is responsible for the content of the record.
- e-Invoice submissions are made with the clinic's own MyInvois credentials on the clinic's instruction. The clinic is the taxpayer and remains responsible for what is reported to LHDN; we provide the tooling and the reconciliation views, not tax advice.
- Registers (sterilisation, controlled drugs, compliance) are working records kept by the clinic in the system. Where a law requires a specific form of register, that legal register remains the clinic's responsibility.
5. Accounts and acceptable use
- Each staff member uses their own login. The clinic is responsible for who it adds, their roles, and for removing people who leave.
- Do not use the service to store data you have no right to hold, to probe or disrupt the service, or to resell it.
6. Availability and support
- We aim for continuous availability but do not guarantee it. Planned maintenance that affects clinic hours is announced in advance.
- Support is by WhatsApp and email during Malaysian business hours; urgent issues affecting a running clinic are handled first.
- The application keeps a local snapshot so that reading records and scheduling continue during a short connectivity loss; changes sync when the connection returns.
7. Changes to the service
We improve the service continuously. Changes that remove a feature a plan depends on are announced at least 30 days ahead.
8. Termination
You may cancel at any time; the subscription ends at the end of the paid month. We may terminate for non-payment or misuse after written notice. On termination you may export your data within the handover period.
9. Liability
To the extent permitted by Malaysian law, our liability for any claim arising from the service is limited to the subscription fees paid by the clinic in the 12 months before the claim. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
10. Governing law
These terms are governed by the laws of Malaysia.
11. Changes to these terms
Changes are dated at the top of this page and announced to subscribed clinics by email or WhatsApp.