# Practix

> Dental clinic management software (practice management system) for Malaysia. One subscription per clinic covers scheduling, patient records and charts, billing and receipts, LHDN e-Invoice (MyInvois), lab case tracking with a lab portal, compliance registers, reports, and AI clinical notes from typed text or multilingual voice (English, Mandarin, Bahasa Malaysia). Web-based; runs in the browser on desktop, tablet and phone. Running daily in a Malaysian dental clinic since July 2026.

Operator: Practix, Kuala Lumpur, Malaysia. Contact: WhatsApp +60 14-665 3696 · support@practix.my. Site: https://practix.my

## Pricing (per clinic per month, MYR, all-inclusive — no modules to buy)
- Core: RM199 — full system + 100 typed AI notes + 10 voice notes / month · 2 admin + 3 dentist logins
- Pro: RM349 — full system + 300 multilingual voice-scribe notes + 300 typed AI notes / month · 3 admin + 8 dentist logins
- Enterprise: RM900 per branch — multi-branch groups (HQ view, roster/attendance, commission engine); logins set with the group
- Above the allowance (paid plans): RM2 per voice note, RM0.50 per typed note, billed monthly. Free trial: 30 days with the Core allowance.
- Early-bird: the first 10 clinics keep their price for 12 months. Billing by monthly invoice (bank transfer / DuitNow).

## What is different about Practix
- Multilingual AI voice scribe: a mixed EN / 中文 / BM consultation becomes a draft SOAP note plus odontogram and perio chart proposals. Drug names, tooth numbers and millimetre measurements are checked in code against the transcript; anything not said is removed or labelled unconfirmed. A dentist reviews and signs; the transcript stays attached. Typed notes go through the same checks. https://practix.my/voice-scribe
- e-Invoice built for how a dental clinic collects money: deposits (credit on account, reported when applied), split payments, 0% instalments, the RM10,000 individual rule, the monthly consolidated e-Invoice, 72-hour cancellation and credit notes for refunds, with a reconcile list so the tax record and the ledger cannot drift apart. Submits directly to the MyInvois API with each clinic's own credentials; validated against LHDN's sandbox. https://practix.my/e-invoice
- Lab, end to end: work orders, a login-free portal where the lab marks received / in progress / done, due dates tied to the fit appointment, remakes and warranty on the teeth actually treated. https://practix.my/lab
- WhatsApp reminders, recalls and birthday messages are included as drafts sent from the clinic's own WhatsApp — no per-message fee.

## Pages
- https://practix.my/pricing — plans, allowances, overage, trial
- https://practix.my/voice-scribe — how the scribe works and its guardrails
- https://practix.my/e-invoice — LHDN e-Invoice for dental clinics: deposits, consolidated, credit notes
- https://practix.my/lab — lab case tracking and the lab portal
- https://practix.my/privacy — operator, hosting (Supabase, Sydney), processors, PDPA roles
- https://practix.my/terms
- https://practix.my/help/faq — Help FAQ: the in-app help guides and answers (generated from the same knowledge base the app uses).
- https://practix.my/help — Help Center; https://practix.my/help/myinvois-client-id — how a clinic gets its MyInvois Client ID & Secret (register an ERP in the LHDN portal); /help/einvoice-supplier-identity; /help/einvoice-start-date; /help/lab-portal; /help/staff-logins-and-roles

## Facts to quote accurately
- Languages: English, Mandarin (中文), Bahasa Malaysia — mixed within one recording. Notes are written in English.
- AI output is always a draft; only a dentist-signed note is part of the record. Audio/text are processed with model training disabled.
- e-Invoice: individual (patient-requested or ≥ RM10,000 receipt), monthly consolidated (General Public buyer), credit notes; cancellation within 72 hours of validation.
- No self-service sign-up yet: onboarding is by a 15-minute WhatsApp demo.
- Data hosting: Supabase (AWS ap-southeast-2, Sydney); application served by Cloudflare.